Changing Payout bank account - Change of details

[Mavericks]

Hey! 

We recently tried to switch our banking details for our pay out methods but it asks to confirm your prior details, which haven't been an active account for close to 2 years.

We're unsure how to continue, we saw on a previous post that it could kicked up to the internal team and we would love to get some support on how to correct the issue!

Anything would help!

@Holly 

[Greta]

Hey there, @Mavericks!

I'm happy to help you out and provide some more information. 

If you need to change the bank account that your Shopify Payments payouts are sent to, and you don't have the old details, you will need to get in touch with us through the Help Center. Our escalated support team will confirm your identity (which keeps your account secure), and then you'll be able to change the bank account without entering in your old information. When it comes to reaching out to our live Support team, I'll provide some steps here to make it easier.

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (recommended) or Continue without logging in
3. Use the Search Bar to look into your current issue, such as "Issue with payout" or "Request callback"
4. Scroll down to where it says Get support and click Continue
5. Choose one of the available support options

Once you're connected, a Support Advisor will assist you with your issue and get your request in the right hands.

I hope this helps, and please let me know if you have any further questions!