Chargeback on Cancelled Order??

Mary_Helt
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How is it possible that I received a chargeback on a high risk order that I cancelled two minutes after receiving it? 

 

An entity placed three orders over two days, each shipping to address that doesn't exist, all with a different credit card number. I cancelled every one of the orders. Today, I woke up to a chargeback email on an order I cancelled literally two minutes after receiving it. How does it happen that I received a chargeback on a cancelled order??? Has this happened to anyone else? Will it be decided in my favor? What about this $15 chargeback fee? I've just now charged my settings to capture payments upon fulfillment for a start so that it hopefully doesn't happen again. Thanks for any advise!

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