Accepting credit cards, warehouses, and shipping and fulfilling orders
To continue receiving payouts, you need to secure your account by turning on two-step authentication. If two-step authentication is not turned on your payouts will be paused. Learn more
I've had the same chargeback situation 5 times in the last two months and about 10 times this year. A customer makes an order, we ship it and it is delivered. Then they open a chargeback for "item not received" without ever contacting us. When we try to contact them they don't respond. In every case we provided tracking showing that it was delivered and we have lost the chargeback every time. I'm not sure how to avoid this because we have done everything on our end to fulfill the order. If the tracking showing that it was delivered isn't enough, what does the bank want as proof? We never get any kind of explanation as to why it is decided in the customer's favor. Is there anything that can be done about this?
You need to require signature on delivery to win charge backs with tracking. Also send a screenshot of the proof of delivery.
From our experience, you can jump through all the hoops, but in the end you never win.
User | RANK |
---|---|
6 | |
5 | |
4 | |
4 | |
3 |
Learn these 5 things I had to learn the hard way with starting and running my own business
By Kitana Jan 27, 2023Would you love to unleash the unbridled power of the Google Shopping Channel into your sho...
By Gabe Jan 6, 2023How can you turn a hobby into a career? That’s what Emmanuel did while working as a wa...
By Skye Dec 30, 2022