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New Member
3 0 0

I've had the same chargeback situation 5 times in the last two months and about 10 times this year. A customer makes an order, we ship it and it is delivered. Then they open a chargeback for "item not received" without ever contacting us. When we try to contact them they don't respond.  In every case we provided tracking showing that it was delivered and we have lost the chargeback every time. I'm not sure how to avoid this because we have done everything on our end to fulfill the order. If the tracking showing that it was delivered isn't enough, what does the bank want as proof? We never get any kind of explanation as to why it is decided in the customer's favor. Is there anything that can be done about this?

Replies 2 (2)
New Member
4 0 0

You need to require signature on delivery to win charge backs with tracking.  Also send a screenshot of the proof of delivery.

19 0 1

From our experience, you can jump through all the hoops, but in the end you never win.