CHARGED ACCOUNT

[MiahVicknar]

I wanted to try out Shopify and was under the impression that I was paying for the most basic subscription which should have only been 24$ for the year. I later discovered Shopify charged my bank $783.00 and I am not planning on even using Shopify anymore. I am a student and cannot afford this for no reason.. someone please HELP. It didn’t even give me a warning. I just received an email that said my bank had been charged.

[shopexp]

Hello,

You can get information by connecting to Shopify customer representatives at

https://help.shopify.com/

If the problem is solved, please click the "Accept as Solution" button 🙂

[Daniel]

Hi there, @MiahVicknar! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, please reach out to our live support team to request your refund as they are the ones who can open up back end information and assist you with this matter. 

For ease of the interaction as well, I recommend you close your store already before you reach out so they can start the process immediately for you. Here is a help document that will walk you through closing your store with us.