Charged after canceling my subscription

[Ccdpoow]

I recently with the help of support canceled my monthly subscription and they didn’t charge me last month. All of a sudden I wake up with an email of Shopify charging me again. I go to my account and find that my subscription is still active. In addition to this, I cannot cancel the subscription. I have tried to cancel it over and over but every time it returns. I also can’t contact customer support due to the “queue” link the chat bot sent me not working. What is going on???

[Promer]

Hey @Ccdpoow 

If your store is fully closed but you're still being billed, try pausing and deactivating it manually in Settings > Plan. If that doesn’t work, clear your browser cache or try a different device to see if the cancelation option appears