Charging late/damage/non-returns fee for rental business

[cupio-closet]

I have tried scouring the internet for this answer.

Is it possible to hold preauthorised card details to potentially charge customers at a later date a late/damage/non-returns fee for my rental business. I would like the charge to the automatic against the card details held. I am not interested in charging a deposit up-front. I also understand manually capturing preauthorised payment methods on Shopify only allows you to capture what is the original rental price, not any other additional amounts.

Any help is appreciated!!

[PaulNewton]

Deposits/Escrow are the answer on shopify with general payment gateways such as shopify-payments.

Subscriptions might also be another answer but a weird one that I've need seen used for this, keeping in mind customers can just cancel subscriptions.

Otherwise you need to find a gateway that allows this behavior and integrate it if you do not want to be storing such info yourself.

I think the chargeover gateway can do this but no idea of the shopify integration minutiae.

Even researching it is difficult as you'll find alot of results will be for the fee-schedule for those services they charge you for different situations, or will be about real-estate(aka "rent") ; and have to prune those out.

I'd reach out to some of the booking apps for shopify and ask them about this use case if they can recommend a provider.

There's also having their payment info directly on file in your documentation to create draft orders and then charge it buuuut... > which means collecting that info outside of checkout  > which means having airtight right to charge it > which immediately moves all of this into PCI compliance and legal territories >  which are not discussions for a forum but should be had with a regional accountant and a lawyer, and brought up directly with shopify support to have everything nice and documented.

https://help.shopify.com/en/manual/orders/create-orders#credit-card-payment 

https://help.shopify.com/en/questions/ 

[cupio-closet]

As I suspected. If you do hear back from any feedback from the booking apps, really appreciate any notes. Thank you. @PaulNewton 

[cupio-closet]

A response found that I'm forwarding in case someone needs this gem:

Hey Liz! Look into the below apps:

• Partial.ly
• Split it

In a nutshell: Partial.ly can charge additional fees at later dates, but can't do temporary CC authorization.  So in the case of my client's dress rental business, the customer would pay the full price of the dress rental when checking out, and - at time of checkout - sign an agreement that confirms the terms under which any late fees and/or damage fees would be charged once the dress is returned. 

Split it, on the other hand, can do temporary CC authorizations, but cannot charge for anything above what that authorization amount is. So, in the example of the dress rental, if a dress cost $200 to rent and the damage/late fee is $100, there would be a temporary hold of $300 and - if the dress is returned on time and without damages - they would only be charged the $200 price. 

Ultimately, partial.ly worked better for my client's needs because the damage fees and late fees vary significantly item to item. 

Hope that's helpful and feel free to share with the thread if you'd like! 

[SallyDV]

Hi, are you able to link the app partial.ly?

I’ve been looking for it and I can’t find it. 
I’ve seen another rental business in my area charges like a dollar as preauthorising amount, but I can’t figure it out the app she is using.

thanks so much ! 

[cupio-closet]

I would just Google Partial.Ly as it is now an external app. One of their customer service agents will assist you in integrating it with your store. Would recommend!

[Marianna_YTTG]

Hi Cupio-Closet,

Any updates on this? The info seems to be outdated/incomplete. This thread says that Partial.Ly is "a payment plan service and cannot put a hold on cards." 

Also looking for a way to charge a card later, in case the customer doesn't return the rented product

[Marianna_YTTG]

Hi Paul,

This is an old post, so I am wondering if you've seen any good solutions for charging a refundable security deposits for rental businesses?

I've seen partial payment apps, but would like the security deposit to be a separate item on the order, not part of the product price.

Ideally, we don't want to charge that amount at the time of purchase, but rather charge it later as a penalty, if the rental item is not returned.

Appreciate your help,

Marianna