The checkout button on our site (www.geekycool.co.uk) has suddenly stopped working. Items can be added to the cart, but when the Cart button is clicked on, the Checkout button is greyed out and can't be selected.
We are using Infinite Product Options by Hulk Apps but have been for a long time with no issues. The last successful order was 1 November so something seems to have changed since then.
Any suggestions on how to get to the bottom of it?
Welcome to Shopify Community. My name is Olivia and I work here.
Thanks for sharing your question with us, I'd be glad to help you out with this.
I took a deeper look at your website, and I was able to proceed to checkout as per normal:
This brings us to a few other possibilities. First, let's rule out any local errors. Can you please troubleshoot with me by trying the following:
If the issue persists after that, there could be a couple other things going on. For further context can you confirm if:
Furthermore, you might be interested in this thorough tutorial I wrote on finding and fixing storefront issues. I go into great detail with narrowing down theme or app issues, and next steps.
Please check that out, and follow up with me if you have further questions.
Welcome to Shopify Community.
Thanks for joining this thread and sharing your concerns. From what you have shared, I might assume you are using an app or custom code to add up-charges to some store products?
Have you tried the following troubleshooting steps yet, in addition to the ones I listed above:
This can help you narrow down if the issue is stemming from the app, or the actual theme. Since specific up-charge products are working as expected, my hunch would be that the app is creating some issues; in this case connect with the app developer for troubleshooting.
Also make sure to check out the tutorial I linked in my original post for more context and full steps.