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Checkout button

Solved
Dave1965
Tourist
11 2 0

Hi 

Customer has just emailed to she isn't able to check out she says the button is not working but I haven't change anything and I'm wondering if anyone else has had an issue at all 

Accepted Solutions (2)

Accepted Solutions
Greta
Shopify Staff
Shopify Staff
540 58 64

This is an accepted solution.

Hi there, @Dave1965!

 

Thank you for your post, I'm happy to help you out. 

 

We haven't received any reports of checkout issues today. Could you share your store URL with me? I can try going through the checkout myself and see if I run into the same issue. 

 

In the meantime, you can recommend to your customer that they clear their cache and cookies, which may solve the problem. 

 

I look forward to helping you further! 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Greta
Shopify Staff
Shopify Staff
540 58 64

This is an accepted solution.

Hi, @Dave1965!

 

Thank you for getting back to me! It looks like I'm running into the same issue as your customer. From the cart page, when I try to click "Check out", the button is not responsive.

 

 


This likely means that there is an issue with your theme. I recommend getting in touch with our live support team so they can investigate the issue further and put you in contact with our theme specialists if necessary. When it comes to reaching out to our live Support line, I'll provide some steps here to make it easier.

 

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in (recommended) or Continue without logging in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

 

I hope this helps! Please let me know if you have any other questions. 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)
Greta
Shopify Staff
Shopify Staff
540 58 64

This is an accepted solution.

Hi there, @Dave1965!

 

Thank you for your post, I'm happy to help you out. 

 

We haven't received any reports of checkout issues today. Could you share your store URL with me? I can try going through the checkout myself and see if I run into the same issue. 

 

In the meantime, you can recommend to your customer that they clear their cache and cookies, which may solve the problem. 

 

I look forward to helping you further! 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Dave1965
Tourist
11 2 0

Hi 

Thank you for your help please see below 

http://funteegifts.co.uk

 

 

Greta
Shopify Staff
Shopify Staff
540 58 64

This is an accepted solution.

Hi, @Dave1965!

 

Thank you for getting back to me! It looks like I'm running into the same issue as your customer. From the cart page, when I try to click "Check out", the button is not responsive.

 

 


This likely means that there is an issue with your theme. I recommend getting in touch with our live support team so they can investigate the issue further and put you in contact with our theme specialists if necessary. When it comes to reaching out to our live Support line, I'll provide some steps here to make it easier.

 

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in (recommended) or Continue without logging in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

 

I hope this helps! Please let me know if you have any other questions. 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog