Shopify shut down our e-commerce account in late May. Our options were to switch to a new third-party payment provider or to complete a lengthy questionnaire to submit to their "banking partners". We completed the questionnaire and have been following up with customer service every 2-3 business days for over a month. We are still getting charged for Shopify service, by the way. We've asked about expediting, our digital agency is a Shopify partner, and we've asked about calling personally and even switching to a new provider. Nothing.
The only response we get is another canned response several days after I follow up with a generic "our banking partners are still reviewing".
I'm at a loss of what to do at this point to get the issue resolved. I've spoken to other retailers who were able to get their account back active in 2 weeks, and ours has been over a month at this point. Is there any direct number or email you can contact? We are very frustrated and aren't sure about staying on Shopify at this point due to the lack of communication and lack of support.
