Checkout error: You can't use this payment method for this order amount.

[paulpostma]

Hi,

I just decided to have a look at what my checkout process looks like. Selected the cheapest product ($0.40) and selected Pickup.

After entering my card details and clicking 'Pay now' I got the following error:

"You can’t use this payment method for this order amount. Try a different payment method or contact us."

Is there perhaps a minimum order value that's set somewhere that I don't know of?

I tried ordering 2 x $0.40 items and that worked fine.

Screenshot with error:

Thanks,

Paul

[Maz · Accepted solution]

Hey @paulpostma!

Thanks for connecting with us here.

May I ask if you're testing Shopify Payments here on the checkout? If so, the amount of the product is too low for Shopify Payments to process. We do need the total paid by the customer to be greater than $1 USD in any currency. You can learn more about testing Shopify Payments here.

Let me know if that is the case! How is everything else going for you on the store? Are you also doing any marketing you would like to discuss? I would love to hear about your business and anything you are working on at the moment!

[paulpostma]

Thanks, that explains it! There is another issue (unfulfilled cancelled orders - known issue), but I will open a new thread for that.

[Maz]

Hey @paulpostma!

That's no problem at all, glad I could help! Feel free to link the thread here, and I can always take a look for you too.

[paulpostma]

Absolutely; the more people are aware, the sooner it hopefully gets fixed:

https://community.shopify.com/c/payments-shipping-and/cancelled-unfulfilled-orders-forever-in-notifi...