Checkout Error

[Joseph42]

We need to change the Error message a customer receives at checkout when the the site cannot provide the shipping cost. I had a long chat with a Shopify customer service, following is what came back "Shopify support Advisor. I wanted to reach back out to you and let you know that I've had my team look further into your request and at this time Shopify does not directly offer the ability to change the error messages that occur at checkout.

This does not seem logical, Can anyone assist?

[Imogen · Accepted solution]

Hi there, @Joseph42. Thanks for taking the time to reach out to the Shopify Community, outlining your situation with attempting to change this error message. My name is Imogen. It's good to meet you!

I can't speak to the conversations you had with our Support Team previously (we're unable to authenticate folks here in the Community, so I can't access any support tickets related to your account) but I do have a potential solution for you here. You may be able to make use of the 'Default Theme Content Tool' to edit this error message and it's wording. I'll outline the steps you'll want to take below to see if this helps you achieve what you're looking to do.

1. Go to 'Online Store > Themes' and click the three '...' next to 'customize'. From there, select 'edit default theme content.'
   
   
    
2. From there, you'll be in the Content Editing tool. Click on the '...' on the far right of the filter bar, and select 'Checkout and System'. From there, only theme content related to the checkout will be appearing. In the search bar, type in 'shipping' or 'shipping error'. This will generate only content related to Shipping Errors. From there, you can scroll down the page and search for the specific error message you're looking to edit. If you find it, you can type the desired message into the textbox, and replace the default message with your desired text.
   
   

From there, you should be able to look for the error message you're looking to change, and make the desired edit. There is a chance that the specific error message you're looking for isn't visible here, and if it's not, then it can't be changed, but it doesn't hurt to give this a try to see if it's possible! This is a very awesome, powerful little tool that I do wish more folks were aware of, as it can help you make changes to certain messages without needing to use coding!

Let me know if this helps you out at all!

[Joseph42]

Thank You, I was looking for that default message a very very long time. Just now I found it and I replaced with a much more appropriate message. Whatever I entered in the "control F" didn't bring up the default message.

Joseph