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Checkout not collecting customers phone number

Solved
SwiftDry
New Member
3 0 0

Checkout not collecting customers phone number, only email is manditory... we need numbers to add to shipping labels

Accepted Solutions (2)

Accepted Solutions
Summer
Shopify Staff
Shopify Staff
839 241 135

This is an accepted solution.

Hey, @SwiftDry! Welcome to Shopify Community!

 

You have the ability to make phone numbers mandatory at your checkout. You can follow the guide below to do this.

  1. In your Shopify admin, go to Settings > Checkout.
  2. Scroll down to Form options.
  3. Select Required under Shipping address phone number. 
     

    alt

  4. Click Save.

Since you're collecting sensitive information from customers, make sure you have a privacy policy in place so customers understand and are aware of how you're processing their personal information. It's important to let them know what information you collect, how you use it, and who you share it with to keep their information safe. You can add and generate a privacy policy and other store policies by following the guide on this page. Don't forget to read through and customize the policies so they're tailored to your store.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Summer
Shopify Staff
Shopify Staff
839 241 135

This is an accepted solution.

@SwiftDry My pleasure! Glad that helps streamline your fulfillment process. Don't hesitate to create a new post if you have other concerns! 

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)
Summer
Shopify Staff
Shopify Staff
839 241 135

This is an accepted solution.

Hey, @SwiftDry! Welcome to Shopify Community!

 

You have the ability to make phone numbers mandatory at your checkout. You can follow the guide below to do this.

  1. In your Shopify admin, go to Settings > Checkout.
  2. Scroll down to Form options.
  3. Select Required under Shipping address phone number. 
     

    alt

  4. Click Save.

Since you're collecting sensitive information from customers, make sure you have a privacy policy in place so customers understand and are aware of how you're processing their personal information. It's important to let them know what information you collect, how you use it, and who you share it with to keep their information safe. You can add and generate a privacy policy and other store policies by following the guide on this page. Don't forget to read through and customize the policies so they're tailored to your store.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SwiftDry
New Member
3 0 0

THANKS!!!!!!! this is going to make my job much easier!!!!

Summer
Shopify Staff
Shopify Staff
839 241 135

This is an accepted solution.

@SwiftDry My pleasure! Glad that helps streamline your fulfillment process. Don't hesitate to create a new post if you have other concerns! 

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MichaelBlizman
New Member
2 0 0

After making the shipping phone number required as this thread instructs, the field can be filled with an invalid phone number, even a single text character such as 's' and that allows progression by the customer to the payment step instead of requesting that the customer enter a valid phone number.  How can we ensure a valid phone number is entered in this field prior to accepting payment?  Thank you in advance.