Solved

Checkout not collecting customers phone number

SwiftDry
Visitor
3 0 0

Checkout not collecting customers phone number, only email is manditory... we need numbers to add to shipping labels

Accepted Solutions (2)

Summer
Shopify Staff
1293 316 222

This is an accepted solution.

Hey, @SwiftDry! Welcome to Shopify Community!

 

You have the ability to make phone numbers mandatory at your checkout. You can follow the guide below to do this.

  1. In your Shopify admin, go to Settings > Checkout.
  2. Scroll down to Form options.
  3. Select Required under Shipping address phone number. 
     

    alt

  4. Click Save.

Since you're collecting sensitive information from customers, make sure you have a privacy policy in place so customers understand and are aware of how you're processing their personal information. It's important to let them know what information you collect, how you use it, and who you share it with to keep their information safe. You can add and generate a privacy policy and other store policies by following the guide on this page. Don't forget to read through and customize the policies so they're tailored to your store.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Summer
Shopify Staff
1293 316 222

This is an accepted solution.

@SwiftDry My pleasure! Glad that helps streamline your fulfillment process. Don't hesitate to create a new post if you have other concerns! 

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 6 (6)

Summer
Shopify Staff
1293 316 222

This is an accepted solution.

Hey, @SwiftDry! Welcome to Shopify Community!

 

You have the ability to make phone numbers mandatory at your checkout. You can follow the guide below to do this.

  1. In your Shopify admin, go to Settings > Checkout.
  2. Scroll down to Form options.
  3. Select Required under Shipping address phone number. 
     

    alt

  4. Click Save.

Since you're collecting sensitive information from customers, make sure you have a privacy policy in place so customers understand and are aware of how you're processing their personal information. It's important to let them know what information you collect, how you use it, and who you share it with to keep their information safe. You can add and generate a privacy policy and other store policies by following the guide on this page. Don't forget to read through and customize the policies so they're tailored to your store.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SwiftDry
Visitor
3 0 0

THANKS!!!!!!! this is going to make my job much easier!!!!

Summer
Shopify Staff
1293 316 222

This is an accepted solution.

@SwiftDry My pleasure! Glad that helps streamline your fulfillment process. Don't hesitate to create a new post if you have other concerns! 

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MichaelBlizman
Visitor
2 0 0

After making the shipping phone number required as this thread instructs, the field can be filled with an invalid phone number, even a single text character such as 's' and that allows progression by the customer to the payment step instead of requesting that the customer enter a valid phone number.  How can we ensure a valid phone number is entered in this field prior to accepting payment?  Thank you in advance.

mchinsky
Tourist
3 0 0

The problem with this is if you use 'In store pickup' (about half our orders), the shipping address block does not display, and even if it was shipping, if someone is shipping to someone else as a gift, we need to contact the sender, not the recipient.  This seems like a big omission.

 

aart2000
Excursionist
34 0 7

I have the Shipping address phone number required checked, but it still does not collect their phone number. In order to save the address I have to have a phone number. I end up putting mine which is crazy. How do I get around this? I personally don't need their phone number, but it won't save without one.