Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi there
I've got a problem with German customers. When there are going to check out there is not way to add their address. It is like there is not way to buy from Germany. We do ship regularly in that Country.
In the settings Germany is enabled so I don't know what could be the problem.
Is there anyone who's got the same problem? Is there a way to solve it out?
Solved! Go to the solution
This is an accepted solution.
Hi @Sudrise
In order to help you troubleshoot this issue you would be better off to reach out to our live support for help. They will be able to authenticate your store account and help you test this issue from within your store admin.
That being said, please feel free to share your store URL here for us to test also.
Shay | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hi @Sudrise
In order to help you troubleshoot this issue you would be better off to reach out to our live support for help. They will be able to authenticate your store account and help you test this issue from within your store admin.
That being said, please feel free to share your store URL here for us to test also.
Shay | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @Shay thank you for your answer, in fact I did as you wrote and I solved the problem.
Ciao
Marco
Hi @Sudrise
As @Shay mentioned you can contact Shopify live chat support: https://help.shopify.com/en/questions#/contact/chat & share your store url to resolve this.
Hi @Shay we have the same problem with Sudrise.
Could you pls help us solve it? Thank you
Hi @lisa_199 we simply add in the "market setting" also Germany and it worked for us.
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