Hi i need help when i come to checkout in my store i can only chose US as a shipping to country,but i set up UK,US,Canada and Australia but when im in checkout i can only chose US how do i add other countries?
Hey, @Royalheat! Welcome to Shopify Community!
It's great that you're shipping internationally. Opening your store to customers in different parts of the world can bring significant growth to your business. Since you'll be able to reach a wider audience, it will lead to a larger customer base which can mean more sales. If you want to take international selling to the next step and guarantee sales, consider localizing your website to attract international buyers. When you localize your website, you make it more accessible to locals in your international markets which will increase the likelihood of them placing orders and trusting your business. We have a guide on how to do that on this page so feel free to take note of the steps so you're able to localize your website whenever you're ready!
Now, let's talk about your shipping concern. It sounds like you haven't activated the countries outside of the US in the Shopify Markets area in your admin. Besides adding them to the shipping zones in your shipping profile, you need to activate the countries you ship to in the Settings > Markets page to enable customers to select those countries at the checkout. You may head over to that page and check if the countries say Inactive such as in the screenshot below.
If they are inactive, you may click Manage beside each country and click Activate market to activate it.
Feel free to give that a go and test your checkout to see if it fixes the problem.
If it doesn't resolve the problem, it's best that we take a look at your checkout and settings to pinpoint the cause and advise a solution. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.
My pleasure, @Royalheat! Don't hesitate to create a new post if you have questions or concerns about anything else 😊
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