Chrageback Reversal on Store that is closed. Bank account also closed.

Rep_Tees
New Member
2 0 0

I just received an email from Shopify that a chargeback was reversed. I closed my store back in April. After the chargeback, I closed the account. Now I am being told that the reversal will be paid out to my account on the next payout. The bank account is closed. What are my payout options to receive this reversal on a closed store?

Replies 3 (3)
Trevor
Community Moderator
Community Moderator
3210 432 736

@Rep_Tees 

If an amount is due to be paid out to you, then our teams will use the banking information we have on the account. If the account is closed, then it would take up to 10 days for the bank to reject and send us back the funds. At that time, we can try sending the funds to another account. 

In this case, I would recommend contacting Shopify Support as they can authenticate your store and reach out to our Billing team for further guidance on how we can update your banking information. 

Trevor | Community Moderator @ Shopify 
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Rep_Tees
New Member
2 0 0

Trevor,

 

Is there a direct support email? When I try to fill out the contact form, it is asking for an active store. Since my store has been closed, it doesn't seem to allow me to contact support.

 

Thank you!

Trevor
Community Moderator
Community Moderator
3210 432 736

@Rep_Tees 

You'll want to use the option "Continue without logging in" to access our support as we do not offer a direct support email. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog