Claims for Canada Post lost/late/damaged shipments, after buying label thru Shopify shipping

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Suppose I buy a Canada Post shipping label through Shopify Shipping, and then the package is late or lost/damaged.  If it was my own business account I could easily make a claim and CP would refund the fee or payout the insurance to my account.  But it's not my account, it's Shopify's account.  So my two questions are 1) how do I file the claim, being not the account owner? and 2) if the claim is successful, will the refund credit arrive back to my Shopify account?

Reply 1 (1)

Shopify Partner
502 52 85

Hello @SDca ,


If you need help with your Canada Post shipment, such as rerouting a package or submitting a claim, you can contact Canada Post Support.  


if your Canada Post claim is successful, the credit is applied to your Shopify account. You can access this by going to Settings > Billing and clicking the applicable invoice.


See article for details.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping