Click and Drop pulling through order multiple times

Gemma9
Visitor
1 0 0

Hello, 

 

Just wondering if anybody had a solutions.

 

Click and drop is working fine for us however each order is being pulled through 4 times instead of just the one making it harder to locate different orders?

 

Is it like this for anyone else or am I missing something simple. 

Replies 4 (4)

rukwanzi
Visitor
2 0 2

I have the same problem. Did you find a solution?

favabean
Tourist
4 0 0

Hello,

I am also having this problem. Would be interested to hear if you found a solution. 

Cheers

Haley

rukwanzi
Visitor
2 0 2
Haley yes we resolved it... realised we had linked/integrated our shopify account to royal mail multiple times... I think because no confirmation message came up we had pressed the command a few times in a row. You have to go into your royal mail account, look at your settings/linked accounts and delete any copies. Be aware though that it will also delete the customers from your royal mail account that were integrated via that version that you are deleting
favabean
Tourist
4 0 0

Oh great thank you for sharing! That fixed it 👍