Close account

[Gurlgonesputh]

I closed my account and I was charged the monthly fee, same day of closed, I was charged .. will I get a refund.

[Ted]

Hi @Gurlgonesputh,

Ted here from Shopify, thanks for letting us know!

I'm sorry to see that you've closed your store. If there is anything I can do to help keep your store stay open, I’d love to help, so please let me know. I have issued you a refund for your most recent charge and I've also sent you a confirmation email privately. You should see this back in your account within 3-5 business days, depending on bank processing times.

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

[lone_kejser]

Hi Ted 

Im having the same issue

My accounts been closed, but monthly fee are still be drawn from my banaccount.

How do I delete my bankdtails from Shopify + get a refund from the fee you charged me extra

Thx Lone 

[Ted]

Hi @lone_kejser,

Thanks for letting me know! I've just emailed you there with some more info if you could take a peek. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,