COD option disappears on providing State and PIN in shipping address section

COD option disappears on providing State and PIN in shipping address section

VarietyHandloom
Visitor
1 0 2

Hi,
We have setup COD through manual payments, local delivery option with both delivery zone radius and eligible pin codes.
While on checkout page, we can see the COD option is present, but as we input State and PIN code in shipping address, COD option goes away.
What can be done to make it stay?
Thanks

Replies 6 (6)

THEDAILYSLAY
Visitor
2 0 0

Im facing the same problem 

THEDAILYSLAY
Visitor
2 0 0
I have checked every possible thing that could make it happen and yes other
payment option show when it happens
detox_clothing
Visitor
2 0 0

any solution please help

detox_clothing
Visitor
2 0 0

did you find a solution

Mac
Shopify Staff
1702 178 287

Hi, @VarietyHandloom!

Thanks for getting in touch. 

 

I appreciate you for reviewing your settings to ensure that this is set up correctly. In this case, we will need to access your account to gather more information. However, please note that we are unable to provide account-specific support through the Community Forums. But don't worry! We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.

Mac | Social Care @ Shopify 
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hashimsha
Visitor
1 0 0

I have the same problem