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Common issues with using a Third Party Logistics provider?

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Hey all! Excited to be a part of this group.

As I upsize my Third Party Logistics business to a larger warehouse, I'd like to create a plan of action for any issues that may arise ahead of time with this growth.

What are some common issues that you have experienced with your 3PL provider, and how were they solved?

Also, are there any services your current 3PL provider may present that you feel are invaluable?
I aim to provide the best customer service at my business, and all input provided in this forum is valuable. That being said, feel free to comment even if you do not use a 3PL provider.

Thank you for taking the time to read my post.

Reply 1 (1)
54 1 2

Hey there! I run a growing 3PL as well, OTW Shipping, that emphasizes customer service and great rates. Our customers main issues come from the initial Shopify integration because many of them do not have the proper app permissions set up. The integration process only takes a few minutes and we've created helpful support articles for them. However, when they have trouble we have a Slack-like channel for direct communication with our team.