Thank you for reaching out to the Community! I'm happy to provide some assistance with third-party apps, to ensure this gets resolved. To confirm I'm fully understanding, is this an app available within the Shopify App Store?
As I wasn't able to locate the app mentioned, I'd encourage you to connect with the developer directly. They will be able to provide further assistance with any questions or concerns that you may have regarding the third-party app.
Please let me know if you have any other concerns.
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I actually figured it out, the company itself does not allow connecting online payments to individual accounts. I must have a licensed company to proceed with online payments. Is there a way around this considering that the store is located in Jordan.