Connecting Paypal within my Facebook sales channel. Confirmation email but not connecting

[choward48]

I can't seem to connect Paypal within my Facebook and Instagram sales channel. My Paypal account, using the same email as my shopify account, is connected within Shopify already. My FB/IG sales channel keeps prompting me to connect it there. After going through the connection process I get a message within the popup to check my email to confirm the connection. The email I receive just says "thanks for connecting to shopify inc" with no option to "confirm" anything further. Going back to my shopify FB/IG store channel it still says I need to connect Paypal. I've done this several times and only receive the same email each time without actually connecting.

[davidwblack]

i'm having the same issue

[choward48]

Yes I have integrated the apps. Not sure how you would go about linking
paypal to the FB app without integrating it first.

[UASTUDIO]

same here.

[markitascloset]

Same issue as well. I've contacted FB and Shopify and neither of them have responded. They keep saying "thank you for your patience" for the past month

[ArtYourCat]

I've had a different experience with Shopify support but I agree that FB hasn't been helpful.

[syrongolf]

I've had the same issue. I managed to chat with Meta support and they conceded it's a technical issue and have escalated internally with no ETA for resolution.

[ArtYourCat]

Attempting my second go-around with Meta support. Wish me luck!