Connecting Paypal within my Facebook sales channel. Confirmation email but not connecting

choward48
Visitor
2 0 2

I can't seem to connect Paypal within my Facebook and Instagram sales channel. My Paypal account, using the same email as my shopify account, is connected within Shopify already. My FB/IG sales channel keeps prompting me to connect it there. After going through the connection process I get a message within the popup to check my email to confirm the connection. The email I receive just says "thanks for connecting to shopify inc" with no option to "confirm" anything further. Going back to my shopify FB/IG store channel it still says I need to connect Paypal. I've done this several times and only receive the same email each time without actually connecting.

Replies 7 (7)

davidwblack
Visitor
1 0 1

i'm having the same issue

choward48
Visitor
2 0 2
Yes I have integrated the apps. Not sure how you would go about linking
paypal to the FB app without integrating it first.

UASTUDIO
Tourist
4 0 8

same here.

 

markitascloset
Tourist
9 0 5

Same issue as well. I've contacted FB and Shopify and neither of them have responded. They keep saying "thank you for your patience" for the past month

ArtYourCat
Visitor
2 0 0

I've had a different experience with Shopify support but I agree that FB hasn't been helpful.

syrongolf
Visitor
1 0 0

I've had the same issue. I managed to chat with Meta support and they conceded it's a technical issue and have escalated internally with no ETA for resolution.

ArtYourCat
Visitor
2 0 0

Attempting my second go-around with Meta support. Wish me luck!