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[Mateusz11]

Hello everyone,

Today, my shop, which serves Danish customers, has been experiencing significant conversion issues. I spend a high amount daily on ads, and the entire day has been problematic with a conversion rate of 0,3% while my average is 3%, and when i look into the statistics customers tried 3 different payment methods. My past experiences with the Shopify Help Center haven't been great either, and their response today—that they’ll try to investigate and provide feedback within 24 hours—doesn’t inspire much confidence.

They’re currently claiming that the issue is related to Danish banks. Has anyone else faced something similar? I’m losing a lot of money every day this continues, and I can’t just turn off all my ads due to optimization concerns—especially with Black Friday only a week away. Stopping ads now simply isn’t an option.

Any advice or shared experiences would be greatly appreciated!

Wishing you all a great day!