Correcting the cost which is already fulfilled.

TickleThePanda
Tourist
12 1 1

Hello,

 

Is there any way that I can change the cost of the item which is already delivered? Noticed that mistake and it is affecting the financial reports?

Reply 1 (1)

Shay
Shopify Staff
2968 460 609

Hi @TickleThePanda 

 

Are you wanting to refund or charge the customer for the difference in price? If yes, you can send them a draft order with the difference in cost (if higher) or you can offer them a partial refund (if lower) from within the order itself.

 

The order details can't be altered without taking actions like that. It is required that the order reflect the transaction that happened in its entirety. This is both for your tax purposes, but also for the customer if there is any issues or claims against this order in the future. 

Shay | Social Care @ Shopify 
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