Costumers are checking out with a random discount.

[Roger71]

I recently edited my website and upon reopening my store I initiated a sale for 15% Off with a particular code. The strange thing is… I got two separate orders with a code that I do not recognize, it seems to be deducting about 50% from the orders and it is not an automatic discount in my store. The title of the discount is also something I’ve never seen before, why is this happening and how can I avoid this from happening again.

[Dotsquares]

Hi @Roger71 ,

I understand how these issues can affect your sales.

Here’s what might be happening and some steps to resolve the issue:

• Check Discount Codes:
  Navigate to Discounts in your Shopify admin panel. Look for the unexpected discount code in the list to determine if it was created by mistake or by someone with access to your account.

• Review Staff or Third-Party App Activity:
  Go to Settings -> Users and Permissions to verify if anyone else with access may have created this discount.
  Check apps installed in your store. Some apps might create discounts automatically, especially promotional or marketing tools.

• Check for Unauthorized Access:
  Go to Settings -> Users and Permissions -> Login History and look for any unusual login activity. If you suspect unauthorized access, update your account password immediately and enable two-factor authentication.

Inspect Checkout Settings:

Review your checkout settings under Settings -> Checkout and Accounts to ensure there aren’t any integrations or scripts applying hidden discounts.

These are some common problems that happen.

Hope this helps, and you are able to solve it.

Regards,