Could this order potentially be fraudulent?

bliss-box
Shopify Partner
43 0 2

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What does that mean?

Replies 5 (5)

YOD_Solutions
Shopify Partner
209 23 31

It means it is likely the buyer used stolen credit card details. Most of the time this is the case - cancelling the order will protect you from a chargeback. If you want to make sure this is not fraudulent, call the customer and confirm the order details. You can find additional info here: Shopify Help Center | Fraud analysis

Founder @ JsRates: Custom Shipping Rates
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bliss-box
Shopify Partner
43 0 2

I noticed billing and shipping where not the same, coudl that have triggered it?

 

YOD_Solutions
Shopify Partner
209 23 31

That might not be necessarily the case. The Shopify fraud analysis uses sophisticated method to analyze fraud. This is quoted from the docs page:  "Fraud recommendations are powered by machine learning algorithms that are trained on historical transactions across all Shopify stores. The recommendations give you the benefit of years of fraud detection experience."

 

Fraud orders and chargeback are very common- if you are new to running online stores. My recommendation is: if you are not sure or confirm the order is not fraudulent, cancel the order to avoid chargebacks. 

Founder @ JsRates: Custom Shipping Rates
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more about JsRates visit the JsRates home page or JsRates documentation
- Find JsRates on Shopify app store
bliss-box
Shopify Partner
43 0 2

I appreciate the info, as a matter a fact, I have been runing a busniess for 7 years. I never once had a fraud purchase that I know of. It is posible I never knew it. What is shocking ( or maybe common?) is my very first order with shopify was detect as such.

bliss-box
Shopify Partner
43 0 2

The payout just came in today, I already issued the cancel refund 2 days ago? Is there a better way to contact shopify in recards to these matters?