Country options only showing up United states despite selecting zones and rates in the settings

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Country options only showing up United states despite selecting zones and rates in the settings

yuNme
Tourist
8 0 1

Hello!

 

I've set up custom rates for different zones (US, canada, Australia and 'rest of the world') individually and set nothing up in general. In my test run of the website, only United states is showing up as an option.

Please help!

Accepted Solution (1)

Kimi
Shopify Staff
1511 169 262

This is an accepted solution.

Hi, @yuNme.

This sounds like a Shopify Markets issue here – can you check if you have access to this feature on your store?

If you do, you can head over to Settings > Markets on your Shopify admin, to check if the other regions on your store are active. If a region you'd like to sell to isn't currently active on your store, you can click Manage > Activate market for the market you'd like to activate. This should then also activate the region within your store's shipping options.

Shopify Markets is a new feature of Shopify, so if you're still unfamiliar with this I'll link our blog here that explains this feature in more detail.

 

What other aspects of your store are you currently setting up?

Kimi | Social Care @ Shopify 
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Replies 5 (5)

Kimi
Shopify Staff
1511 169 262

This is an accepted solution.

Hi, @yuNme.

This sounds like a Shopify Markets issue here – can you check if you have access to this feature on your store?

If you do, you can head over to Settings > Markets on your Shopify admin, to check if the other regions on your store are active. If a region you'd like to sell to isn't currently active on your store, you can click Manage > Activate market for the market you'd like to activate. This should then also activate the region within your store's shipping options.

Shopify Markets is a new feature of Shopify, so if you're still unfamiliar with this I'll link our blog here that explains this feature in more detail.

 

What other aspects of your store are you currently setting up?

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

yuNme
Tourist
8 0 1

I solved it! Thank you!

 

I'm still on the custom shipping and test running and fixing things like setting conditions! But I think I can get the website running by the end of the day?

Kimi
Shopify Staff
1511 169 262

@yuNme 

 

Ah nice, glad it was resolved!

 

If you're looking to test your checkout by simulating a successful transaction, we have a guide on how you can do so on our help centre, which I'll share below. I'll also leave our launch checklist here with you, so that you can prepare your store for a successful launch!

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cornelius71
Visitor
1 0 0

Thanks for the answer. May I suggest that there is a notification added in the shipping profile area that the Market settings must be also setup or the international customers will not be able to checkout. 

Kimi
Shopify Staff
1511 169 262

Thanks for the feedback and suggestion, @Cornelius71.

 

I can definitely see how useful it would be to have some sort of warning within the Shipping settings to remind merchants to activate their international regions within the Markets page. I'll submit this as a feature request to our developers, so that they're aware of the thoughts you've shared here with me.

 

Just a note that we can't guarantee if and when features will be implemented, or provide you with updates on this request, though any new updates to our platform will be listed on our Changelog.

 

How are you getting on with your Shopify store otherwise? Is there anything in particular you're currently working on?

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog