Credit card charged even after deactivating store

orangesky
Visitor
1 0 0

Hello everybody. I had started a free month of Shopify and at the end of the month, I deactivated the Shopify account in expectation of my credit card not being charged. To my surprise, my CC was charged. I want a refund, please, and want assistance on how I can contact Shopify support.

Reply 1 (1)

Shay
Shopify Staff
2968 460 609

Thank you for sharing that information. I'd be happy to assist you in connecting with our authenticated chat support, who can review and see if you are eligible for a refund of this charge. 

 

To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type your support request to get started. Follow the prompts after the suggested solutions to continue to our chat support team. 

Shay | Social Care @ Shopify 
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