Credit card charged even after deactivating store

[orangesky]

Hello everybody. I had started a free month of Shopify and at the end of the month, I deactivated the Shopify account in expectation of my credit card not being charged. To my surprise, my CC was charged. I want a refund, please, and want assistance on how I can contact Shopify support.

[Shay]

Thank you for sharing that information. I'd be happy to assist you in connecting with our authenticated chat support, who can review and see if you are eligible for a refund of this charge. 

To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type your support request to get started. Follow the prompts after the suggested solutions to continue to our chat support team.