Hi there @Decorfaure!
Don here from Shopify.
Thanks for the info you and screenshot you shared here, which makes it a lot easier to check this out with you!
We can see there that the payment has been declined with a message from the payment method of 'do_not_honor'.
This is the only message or info we get from the payment method being used about the payment not going through.
As such, you would be best to direct the customer in question to contact their bank or card issuer for more information on why the payment is not going through on this payment method.
There are a few reasons why a card payment might be declined by the bank or issuer.
Banks have automated systems that determine whether or not to accept the charges that we submit to them.
As such, your customer would need to check directly with their card provider, to see why this payment attempt is being declined with the do_not_honor code.
All the best!
Don | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog