credit or debit card is not availble right now at Shopify check out section

kerim12
Visitor
2 0 0

Hi guys, 

 

I'm using Shopify as a website provider and Stripe as a payment provider. I'm selling goods to Turkey and maybe 25-40% of my customers have such an error "The credit or debit cards can not be used at this time please refresh the page or try again" But 35-60% of my customers can check out without any issue. I've been contacting several times to Shopify and Stripe but unfortunately, they could not help. I would highly appreciate if someone had similar issues and solved it somehow. 

 

I asked some customers who could not check out on their phone to try your PC and one or two of them were able to purchase while others had the same issue on the PC, as well...

 

Since the percentage of customers who can not check out is pretty high, we are losing a lot of sales daily. Please, if you've got a solution help me out. Thanks in advance!

Replies 2 (2)

Elias
Shopify Staff
2961 289 513

Hi, @kerim12.

 

Thanks for reaching out and bringing this to our attention.

 

We're unable to provide account-specific support as we don't have access to merchant accounts. However, you can try disconnecting and reconnecting Stripe to see if that can help resolve the problem. If the problem continues to persist, then we'd recommend getting in touch with one of our Support advisors via the Shopify Help Center and providing specific examples of the failed checkouts. 

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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kerim12
Visitor
2 0 0

Hi Elias, 

 

Thank you for your message but as I mentioned in my post I've contacted both Shopify and Stripe many many times and the result? my issue has not been solved... That's why I'm trying to reach people who had similar issues and were able to solve them. However, thanks for the reply!