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Customer accidentally chose free delivery instead of pickup

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Thaliah
New Member
1 0 0

How do I change an order from free delivery to local pickup? It has not been fulfilled yet. 

Accepted Solution (1)

Accepted Solutions
Rein
Shopify Staff (Retired)
Shopify Staff (Retired)
324 33 46

This is an accepted solution.

Hi @Thaliah 

 

Changing the delivery method on an order within Shopify is not possible once it has been placed. You can change the items, etc, but not the delivery method. 

 

What I would suggest here is creating a draft order and sending it to the customer to agree to, or you can simply send an invoice to the customer for the price of local pickup. 

 

To learn how to create and send a draft order and invoice from your admin you can read up on this process here.

 

Can you let me know if this solution works for you? Would this be possible to solve this with this customer through email instead?

Rein | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Rein
Shopify Staff (Retired)
Shopify Staff (Retired)
324 33 46

This is an accepted solution.

Hi @Thaliah 

 

Changing the delivery method on an order within Shopify is not possible once it has been placed. You can change the items, etc, but not the delivery method. 

 

What I would suggest here is creating a draft order and sending it to the customer to agree to, or you can simply send an invoice to the customer for the price of local pickup. 

 

To learn how to create and send a draft order and invoice from your admin you can read up on this process here.

 

Can you let me know if this solution works for you? Would this be possible to solve this with this customer through email instead?

Rein | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog