Customer Address Automatically Changed Upon FULFILLMENT

[FloatSeattle]

I wasn't able to find another thread about this, but forgive me if it is already being discussed.

About a month ago the shipping system with the shopify app began automatically 'correcting' customer addresses. This has been going on in some form for a while with the 'verify address' feature on the 'create shipping label' page. However, it was always brought to my attention so I could choose whether I wanted to change it or not.

NOW is different. Addresses that were never marked as possibly incorrect are being changed without my consent only upon fulfillment when I purchase the label. I've now had to re-send multiple orders because the wrong address was used. Now I double check labels against the packing slips, but it impedes workflow when I already know the entered address is what I want. 

It only seems to happen with non-standard addresses. For example, address line 2 is changed from 'floor 2' to 'apt 2'. It's obviously not always an issue, but I would expect the label to be printed exactly as it was entered to avoid my liability to be responsible for mis-addressed packages. I already encourage my customers to double check their address. It's a case of automation being more trouble than manual checking would have been.

I spoke to an assistant through shopify's help tab. They recommended an app to check addresses when customers enter them. Obviously if a customer thinks their address is correct, even if non-standard, this is not any kind of fix. They also thought it might be an issue with USPS? Is this possible? Anyone else having the same issue? Again, it's a new issue. I've been with shopify since 2017 and it never happened before.

Thanks in advance to any clues anybody can provide.

[Jagruti_Naveen]

Hi @FloatSeattle!

I haven't personally come across this issue, but I can definitely assure you that USPS (or any other carrier) is not responsible for these changes. They don’t have the ability to modify customer details within Shopify.

It seems like this might be something on Shopify's end, and I completely understand how frustrating it can be to have addresses changed automatically without your approval. This can lead to unnecessary costs and extra work for shippers.

That’s where our app, Multi Carrier Shipping Label, can really help! With our app, we only provide suggestions for correcting addresses — it’s completely up to you whether or not to implement them. You have full control, and we’ve had many shippers who appreciate the flexibility of either accepting or leaving the suggested changes.

Hopefully, Shopify will introduce improvements that’ll allow you to approve address changes before they happen, unless you decide to switch up your shipping system and take full control with our app.

Let me know if you’d like to get more details on this!