customer cant purchase

SwiftDry
New Member
3 0 0

Hello team,

no matter how we try I have this customer who cannot complete her order see attached screenshot showing details can you please help ASAP?

Regards Ben

 

Reply 1 (1)
Rein
Shopify Staff
Shopify Staff
161 15 25

Hi, @SwiftDry 

 

Happy to help! Given the setup of the cart here, it is likely related to your shipping rules. Can you check to make sure they are set up to allow carts with $1000+ value? If you can share a screenshot of those rules here that would be great! 

Thanks! 

Rein | Social Care @ Shopify 
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