customer cant purchase

New Member
3 0 0

Hello team,

no matter how we try I have this customer who cannot complete her order see attached screenshot showing details can you please help ASAP?

Regards Ben


Reply 1 (1)
Shopify Staff
Shopify Staff
161 15 25

Hi, @SwiftDry 


Happy to help! Given the setup of the cart here, it is likely related to your shipping rules. Can you check to make sure they are set up to allow carts with $1000+ value? If you can share a screenshot of those rules here that would be great! 


Rein | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog