Customer not able to ship to their address

[fightmnd]

Hey,

My customer has reached out saying that our site, www.endmnd.com, can't ship to their address: "Shipping not available for selected address."

My shipping zone is UK wide and the address is UK, I've tried it on my end and it is saying the same for me.

Does anyone know how to fix this?

[Mac · Accepted solution]

Hi, @fightmnd!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

This issue can be caused due to three main factors: shipping profiles, location, and the product itself. You will firstly want to confirm that the product mentioned is in the shipping profile. Then, ensure that the necessary location is available in the zones group, and that your shipping rates are also set.

For your location, kindly double check that the location is active, has a valid address, and fulfills online orders. Now for the individual products, make sure the product has available inventory for the specific location. You can view the variant page, bulk editor, or inventory management pages to view how the item is fulfilled, the amount of available inventory, and whether its set to oversell.

If the issue still persists in the following days, we’ll need to access your account in order to gather more information about the issue. While we’re not view your shipping settings via Community Forums at this time, we’d be happy to continue assisting you the Help Center. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member.

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

[Mac · Accepted solution]

Hi, @fightmnd!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

This issue can be caused due to three main factors: shipping profiles, location, and the product itself. You will firstly want to confirm that the product mentioned is in the shipping profile. Then, ensure that the necessary location is available in the zones group, and that your shipping rates are also set.

For your location, kindly double check that the location is active, has a valid address, and fulfills online orders. Now for the individual products, make sure the product has available inventory for the specific location. You can view the variant page, bulk editor, or inventory management pages to view how the item is fulfilled, the amount of available inventory, and whether its set to oversell.

If the issue still persists in the following days, we’ll need to access your account in order to gather more information about the issue. While we’re not view your shipping settings via Community Forums at this time, we’d be happy to continue assisting you the Help Center. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member.

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

[Andy_Hawcroft]

Important part is: "see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member."

In my case, I got a support member who understood EXACTLY what I needed! Thanks, Andy 🙂

[vince_ephemeris · Accepted solution]

I thought I had a similar problem. Turns out I changed the default fulfillment location and forgot to setup shipping zones and rates for the new location.