customer notes work if you view your cart, but if you directly to order, there is no notes box

[timbertouch]

I am using studio theme.   Customers have said there is no notes area when checking out.  if i do a fake order and go to view my cart, there is a notes area (I have checked this option in settings).  But if i go directly to checkout without viewing my cart, there is no notes area for customers to add notes.

[Shay]

Hi there! Thank you for sharing those details.

What you are noting is expected behavior, the Shopify checkout flow does not have a notes field. This is not something that can be added to the checkout flow either, unless you have upgraded to Checkout Extensibility (PLUS only). 

I recommend directing customers to the cart page for adding notes, or if you need customization information for some/all products to look at adding a notes field on the product page itself.