Customer Overcharged For Shipping - Local Delivery

MastersAgency
Shopify Partner
2 0 0

A client has raised an issue with me that a customer of theirs has been overcharged on shipping for local delivery. Shipping to this customers area is set to $55, I cannot find out why an extra $45 was added to their shipping.

 

Customer invoice:

Screenshot 2023-09-26 at 9.20.21 AM.png

Delivery cost for this area:

Screenshot 2023-09-26 at 9.20.55 AM.png

 

I have simulated the customers order exactly and cannot replicate the problem.

 

Any advice would be a great help, thanks.

Replies 2 (2)

Mirdas
Shopify Partner
441 45 74

Hello @MastersAgency ,

 

If you have different shipping profiles, the shipping costs can be added together.

 

When replicating, ensure that you choose the exact same product and location.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
MastersAgency
Shopify Partner
2 0 0

We are not using a shipping profile, but have general shipping rates tied to each state within Australia.

 

This issued occurred for a Local Delivery. When replicating the customers order, identical data was input: same address, products and quantity.

 

I have explored and there seems to be no shipping costs that can even add up to $100, so I'm fairly sure it's not a matter of multiple shipping costs being added together.

 

Thanks for your comment, any other information you can provide would be of great help.