Customer unable to order due to shipping address issues

[Zul23]

Hello customer can't order from my store when they are about to fufill Thier order and pay it's bringing this error message.

This order can't be shipped to the address to ensure that all fields have been entered correctly and try again  

 

[Mac]

Hi, @Zul23!

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.

I understand that you are having issues shipping your products to the address that was entered. This could occur for several reasons. My first suggestion would be to ensure that the customer entered a valid address. They can double check this by using the address that Google displays when it is searched on there. 

My second suggestion would be to ensure that your shipping rates are available for that specific location. Feel free to check out our Shipping Profile guide to ensure that your shipping rates are set up correctly for every product. If you are still having issues, you will also want to make sure that you have inventory stocked to this location. We have a detailed guide that goes over this here. 

If you’d like, feel free to share your store URL and the products in question, along with the products and address, so that I can gather more information about this issue.

[Mac]

Hi again, @Zul23!

I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need regarding your shipping rates and profiles. Have you had a chance to review the guide that I previously shared?

Talk soon!