Customers Are Getting Charged Multiple Times for One Order!!!

[TOSSWARE]

Hello, we are running more and more into issues with customers being charged multiple times for one order. It seems the issue is caused by Shopify Payments. We have a high transactional volume and cannot afford to experience these types of issues. The clients are calling upset suspecting some form of a scam. Can anyone from Shopify address this situation and let me know what how to resolve this???? @shopifysupport

[Emily]

Hi, @TOSSWARE. 

Thank you for reaching out. I am sorry you are experiencing an issue like this. 

Due to the severity of this issue, I recommend reaching out to our Support Team, as they will have access to your account-specific information and can take a better look into this for you.

Please let me know if you have any further questions!