Accepting credit cards, warehouses, and shipping and fulfilling orders
Hello, we are running more and more into issues with customers being charged multiple times for one order. It seems the issue is caused by Shopify Payments. We have a high transactional volume and cannot afford to experience these types of issues. The clients are calling upset suspecting some form of a scam. Can anyone from Shopify address this situation and let me know what how to resolve this???? @shopifysupport
Hi, @TOSSWARE.
Thank you for reaching out. I am sorry you are experiencing an issue like this.
Due to the severity of this issue, I recommend reaching out to our Support Team, as they will have access to your account-specific information and can take a better look into this for you.
Please let me know if you have any further questions!
Emily | Social Care @ Shopify
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