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Customers Are Getting Charged Multiple Times for One Order!!!

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Hello, we are running more and more into issues with customers being charged multiple times for one order. It seems the issue is caused by Shopify Payments. We have a high transactional volume and cannot afford to experience these types of issues. The clients are calling upset suspecting some form of a scam. Can anyone from Shopify address this situation and let me know what how to resolve this???? @shopifysupport

Reply 1 (1)
Shopify Staff
Shopify Staff
1173 94 180



Thank you for reaching out. I am sorry you are experiencing an issue like this. 


Due to the severity of this issue, I recommend reaching out to our Support Team, as they will have access to your account-specific information and can take a better look into this for you.


Please let me know if you have any further questions! 

Emily | Social Care @ Shopify 
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