Customers are unable to input their shipping info today

[cgrey21]

For some reason our customers, once who have ordered from us before, are unable to input their shipping addresses today ... any idea why?

[Olivia]

Hi, @cgrey21!

Welcome to Shopify Community.

Thank you for connecting with us and sharing your question. I did some digging and came up short on any other instances reporting your experience at checkout. 

This means it could be a localized issue, or perhaps an app interfering. To be sure, can you provide the following insight:

• Are you able to replicate this experience at checkout?
• Is this occurring on all products? Do you have digital products?
• Have all customers reported this, or particular ones? Is it a particular region that is being impacted?
• Have they tried using multiple devices, and browsers? If so, which ones were reported back to you?
• Most importantly, share a link to your store URL and I will be happy to run some troubleshooting steps on my end

I know that is a lot of questions, so I appreciate you taking the time to reply to me. I look forward to connecting and helping you resolve this.

Warm regards,