Customers are unable to input their shipping info today

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For some reason our customers, once who have ordered from us before, are unable to input their shipping addresses today ... any idea why?

Reply 1 (1)

Shopify Staff
1678 144 294

Hi, @cgrey21!


Welcome to Shopify Community.


Thank you for connecting with us and sharing your question. I did some digging and came up short on any other instances reporting your experience at checkout. 


This means it could be a localized issue, or perhaps an app interfering. To be sure, can you provide the following insight:

  • Are you able to replicate this experience at checkout?
  • Is this occurring on all products? Do you have digital products?
  • Have all customers reported this, or particular ones? Is it a particular region that is being impacted?
  • Have they tried using multiple devices, and browsers? If so, which ones were reported back to you?
  • Most importantly, share a link to your store URL and I will be happy to run some troubleshooting steps on my end

I know that is a lot of questions, so I appreciate you taking the time to reply to me. I look forward to connecting and helping you resolve this.


Warm regards,

Olivia | Social Care @ Shopify 
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