Customers are unable to reach Checkout from the cart page 08/14/23

[MotoWear]

All of a sudden, without changing any settings, checkout isn't working. It just redirects you to the home page. i have disabled all the apps, checked stripe, tried on incognito and still doesnt work. Can someone please help me?

[eschoenmakers]

Same here, checked everything we could think of already... waiting in line for shopify support in the chat...

[PunkOuter]

Same. I know of several other stores reporting the issue happening, all at the same time. Appears to be a global outage. In our case, we are stuck in a customer login loop, whether the customer signs in with their local username/password account credentials, or uses the Shop login option. Tested in incognito mode as well. Same issue there.

[smugmonkey]

https://www.shopifystatus.com/incidents

They're looking into it.

[eschoenmakers]

Working again with me!

[PunkOuter]

Confirmed - it is back up and working for us again. Cheers!

[candelacasapach]

When shoppers try to checkout a cart they are redirected to the home page. This happening accross all devices.

How can I fix this?

[smugmonkey]

https://www.shopifystatus.com/incidents

They're looking into it.

[Punchyclothing]

I just tried to direct my very first customer to buy on my page and this happened I thought it was me. Glad it’s not but how annoying I need to test my page out ha 🤦🏽‍♀️

[sundiaries]

Hi there,

My checkout button is currently not working when someone adds something to the cart. It is just redirecting back to the landing/home page. Can someone please help with this?

Thanks!

[smugmonkey]

It's not just you, it's affected many many stores over the past hour.  Hoping its fixed asap 😕

[sundiaries]

oh! how annoying. thanks for letting me know

[SalonAsko]

Seems to be working now! At least i could log in and make a purchase!

[KAillustration]

Mine is doing that too and looking at other questions on here its happening to lots of people. Shopify must have to look at it

[sundiaries]

oh! how annoying. thanks for letting me know

[SalonAsko]

Same problem here! Shopify need to fix this ASAP!!

[Suzanne_Evans]

Same here!  They appear to have taken down support also as I can't even get to discus with anyone so helpful

[smugmonkey]

https://www.shopifystatus.com/incidents

They're looking into it.

[WCFOODSUPPLY]

Having the same issue right now... and we're about to launch 😱

[MotoWear]

same here. started today at 13:00 athens time

[WCFOODSUPPLY]

They fixed it already : Shopify Status - Check Shopify Server Status

[lan145183]

Whether it is shopping cart settlement or product purchase page, after clicking the checkout button, it will jump to the home page, and the checkout process cannot be performed normally. I don't know what the problem is.

[smugmonkey]

There is other posts here with the same issue, out website included.  Checkout just bounces back to the home page.  I am hoping Shopify will fix this?  Not sure if we need to do anything but wait 😕 

[Sam_Mac]

It's not just you, dozens of people are talking about it in fb groups. Shopify broke our stores.

[soulandscents]

Hello, 

The Buy Now button on clicking is taking me back to the home page instead of Cart / checkout page.

Pls help what to do

[LewisHogg]

Hi, is anyone else getting an issue where you go to check out and you get redirected to the home page again? Checked a few other stores I know using shopify and some of those are doing it too!

[SpirosPtr]

Yes, same problem on 2 stores 

[RobbieSteeda]

Yes both my shops are suffering from this problem at the moment

[mauro85]

Same problem...

[Christopher_Wi2]

I've noticed that happening today as well.

There's a checkout update due to roll out tomorrow. So I'm assuming it's something to do with that. Hopefully its fixed soon! 

[Key-Library]

All my customers can't login to their accounts either. I've tried and it doesn't work. Major inconvenience! Mondays are always crazy busy!

[med_djelaili]

We're facing the same problem, on all stores not only few stores 

[paodlf]

Same. Anyone discovered a solution yet?

[DD399]

same issue!!!

[SECO]

We have six stores with the same issue. We are currently losing 10-30 orders per hour. This is a massive issue and extremely expensive.

In our findings it is possible for certain visitors to reach checkout (maybe every 10 visitor). We have not found any reasons why this might be the cause, but we did notice issues already yesterday. Largest part of the issues has been the last hour.

[SpirosPtr]

Exactly, the marketing spends are huge and this is a major issue. last hour can't checkout at all.

[Sunwardbound]

this is happening on my store as well! Please keep us updated @Shopify when this bug is fixed! 

[Key-Library]

https://www.shopifystatus.com/incidents

[sanawar_shahzad]

yes same problem

[Amitastic]

Same problem with our shopify store gogirgit.com

[LewisHogg]

Hi, been in touch with shopify they have advised it should be fixed now!

[AndersC]

Hey, the checkout Button on my cart page https://nicolaibergmann.dk/ is not working. It is just refreshing the page. I tested it with two Computers (with Chrome, Safari and Firefox on each). Each times I tested it as well in incognito mode. Same on my iPhone with Safari. 

Can you please provide me a solution for this?

[MartinWood]

We have a similar issue with existing customers logging in to our site.

Anyone else got the same?

[LewisHogg]

Hi, Yes I am getting this with out store too, we've had customers calling and when we try it ourselves we also get the same! Ive looked at a couple of other shopify stores and they seem to be doing it too! Hopefully we get an answer soon.

[paodlf]

Same problem. Searching for a solution.

[Fatio]

Hello,

Link: www.fatio.ae

The checkout button in my cart page is leading back to the homepage. There are no changes made to the cart page code or design.

Please help me identify the issue.

Thanks

[ZestardTech]

Hello there,

Now is working fine check.

[Fatio]

Hello,

 Yes, it is working now. Is there any way to find what happened?

[ZestardTech]

Hello @Fatio 

It was issue from shopify side.

[cbaski]

Hello, 

Our customers are currently experiencing an issue with the website's payment page. When they click "Pay," the website redirects them to the homepage. What could be the cause of this problem?

Thanks,