Solved

Customers are unable to reach Checkout from the cart page 08/14/23

MotoWear
Visitor
2 0 1

All of a sudden, without changing any settings, checkout isn't working. It just redirects you to the home page. i have disabled all the apps, checked stripe, tried on incognito and still doesnt work. Can someone please help me?

Accepted Solution (1)

Jacqui
Community Moderator
188 27 358

This is an accepted solution.

This issue impacting checkout and storefront logins has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible! Thank you for your patience.
Jacqui | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution 
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 68 (68)
smugmonkey
New Member
6 0 0

https://www.shopifystatus.com/incidents

 

They are aware .... ours just started working again, so see if it's working now 🙂 

primalkiwi
Visitor
1 0 0

Hi, This same thing is occuring again!
I have followed suggestions but issue remains.

Please resolve asap and contact me once done urgently

ibadk7
Tourist
6 0 3

Hi community!

 

Kindly help regarding this technical issue as customers can not finish check out from either desktop, phone, or any other device. As it redirects them to the homepage while the items remain in the cart. This happens for both 'Buy Now' and after 'Add to cart'. 

 

Your timely assistance will be highly appreciated.

 

Store URL: VIBGYOR 

oneearpod
Visitor
2 0 0

We have the same issue

Jacqui
Community Moderator
188 27 358
Hello Community Members,

This issue impacting checkout has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible! Thank you for your patience.
Jacqui | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution 
- To learn more visit the Shopify Help Center or the Shopify Blog
jeffrobb85
Shopify Partner
1 0 0

Hi Jacqui, we are still reporting this exact issue as of right now.  The Checkout Button in the Cart redirects back to the Home Page.  Our website www.instantplantfood.com

Jacqui
Community Moderator
188 27 358

Hello Community Members,

 

We understand that some of you are continuing to encounter issues when attempting to checkout or login to storefronts - a previously resolved incident. Our developers are aware and are currently working on a solution. We will continue to provide updates to you here as we work to resolve this.


We’ll accept this update as a solution so users can easily find the most recent update. Thank you for your patience.

Jacqui | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution 
- To learn more visit the Shopify Help Center or the Shopify Blog

made4Uo
Shopify Partner
3832 716 1163

 

We recently notice that checkout buttons are not working. When you click it, it only refresh the page and went back to home page. Shopify support is aware and said this is a global issue but the Shopify status did not mentioned about it. Please check your store and simulate a checkout. I do hope it resolves soon

 

made4Uo_1-1692030764615.png

made4Uo_0-1692030844257.png

 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
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AGfastlife
Visitor
2 0 0

we are seeing the same issue across several stores

tshirtdev
Excursionist
14 0 9

Same issue here.

Kyle_V
Visitor
1 0 0

I've got the same issue across 2 separate stores.  Shopify screwed the pooch on this one; hopefully they fix it quickly.

krynen123
Visitor
1 0 0

Having the same issue. Checkout button redirecting to homepage. Have already lost hundreds of dollars in sales... 

healthypenguin
Visitor
2 0 1

still having this issue. At checkout, it just tells customer to return to the homepage. When will this be resolved Shopify!!!!

novalita
Visitor
1 0 0

I have had a few reports of customers having issues checking out using ShopPay. I have had two reports in the last day. I am using the Minimal theme. 

 

Report 1: Customer received an error message when on the last page/button of the ShopPay installments checkout process and couldn't complete purchase. 

 

Report 2: Customer trying to check out with ShopPay/Paypal and not getting redirected to continue checking out, but rather redirected towards the home page. Tried on both mobile & desktop. 

 

Self-test: I made a purchase through ShopPay to test this issue and my purchase went through successfully.

 

Any known issues going on or ways to resolve this to help these customers complete their purchase? 

Jacqui
Community Moderator
188 27 358

This is an accepted solution.

This issue impacting checkout and storefront logins has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible! Thank you for your patience.
Jacqui | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution 
- To learn more visit the Shopify Help Center or the Shopify Blog
jvozenilek
Visitor
1 0 0

This is still happening to us on a localised version of our store. I deleted the cache, used a different browser and used an incognito window on the latest iOS on my iPhone, and I'm still being redirected from the cart to our homepage. Can you help, please?

Jacqui
Community Moderator
188 27 358

Hey @jvozenilek

I recommend starting a new topic on the community or reaching out to our Support team so they can look into this further. They'll be able to look into it further for you and see if it is related to this issue. 

Jacqui | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution 
- To learn more visit the Shopify Help Center or the Shopify Blog
Lactucaman
Tourist
15 0 2

I'm getting the same issue. Login on the checkout page, customer redirected back to homepage, cannot reach checkout. Shopify support has been no help, taking days to respond to messages, replying with non-starters, and not having read my previous messages.

My issue arises when customers log in from the checkout page. Otherwise checkout works fine.

CBMarketing
Shopify Partner
5 0 2

The issue seems to be back (post reporting it here)