All of a sudden, without changing any settings, checkout isn't working. It just redirects you to the home page. i have disabled all the apps, checked stripe, tried on incognito and still doesnt work. Can someone please help me?
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Same. I know of several other stores reporting the issue happening, all at the same time. Appears to be a global outage. In our case, we are stuck in a customer login loop, whether the customer signs in with their local username/password account credentials, or uses the Shop login option. Tested in incognito mode as well. Same issue there.
I just tried to direct my very first customer to buy on my page and this happened I thought it was me. Glad it’s not but how annoying I need to test my page out ha 🤦🏽♀️
My checkout button is currently not working when someone adds something to the cart. It is just redirecting back to the landing/home page. Can someone please help with this?
Mine is doing that too and looking at other questions on here its happening to lots of people. Shopify must have to look at it
Whether it is shopping cart settlement or product purchase page, after clicking the checkout button, it will jump to the home page, and the checkout process cannot be performed normally. I don't know what the problem is.
There is other posts here with the same issue, out website included. Checkout just bounces back to the home page. I am hoping Shopify will fix this? Not sure if we need to do anything but wait 😕
Hi, is anyone else getting an issue where you go to check out and you get redirected to the home page again? Checked a few other stores I know using shopify and some of those are doing it too!
I've noticed that happening today as well.
There's a checkout update due to roll out tomorrow. So I'm assuming it's something to do with that. Hopefully its fixed soon!
All my customers can't login to their accounts either. I've tried and it doesn't work. Major inconvenience! Mondays are always crazy busy!
We have six stores with the same issue. We are currently losing 10-30 orders per hour. This is a massive issue and extremely expensive.
In our findings it is possible for certain visitors to reach checkout (maybe every 10 visitor). We have not found any reasons why this might be the cause, but we did notice issues already yesterday. Largest part of the issues has been the last hour.
Hey, the checkout Button on my cart page https://nicolaibergmann.dk/ is not working. It is just refreshing the page. I tested it with two Computers (with Chrome, Safari and Firefox on each). Each times I tested it as well in incognito mode. Same on my iPhone with Safari.
Can you please provide me a solution for this?
Hi, Yes I am getting this with out store too, we've had customers calling and when we try it ourselves we also get the same! Ive looked at a couple of other shopify stores and they seem to be doing it too! Hopefully we get an answer soon.
The checkout button in my cart page is leading back to the homepage. There are no changes made to the cart page code or design.
Please help me identify the issue.
Now is working fine check.
It was issue from shopify side.
Our customers are currently experiencing an issue with the website's payment page. When they click "Pay," the website redirects them to the homepage. What could be the cause of this problem?
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