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Customers are unable to reach Checkout from the cart page 08/14/23

Solved
MotoWear
Visitor
2 0 1

All of a sudden, without changing any settings, checkout isn't working. It just redirects you to the home page. i have disabled all the apps, checked stripe, tried on incognito and still doesnt work. Can someone please help me?

Accepted Solution (1)
Jacqui
Community Moderator
Community Moderator
175 23 249

This is an accepted solution.

This issue impacting checkout and storefront logins has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible! Thank you for your patience.
Jacqui | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution 
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 66 (66)
eschoenmakers
New Member
8 0 0

Same here, checked everything we could think of already... waiting in line for shopify support in the chat...

PunkOuter
Tourist
9 0 3

Same. I know of several other stores reporting the issue happening, all at the same time. Appears to be a global outage. In our case, we are stuck in a customer login loop, whether the customer signs in with their local username/password account credentials, or uses the Shop login option. Tested in incognito mode as well. Same issue there.

smugmonkey
New Member
6 0 0

https://www.shopifystatus.com/incidents

 

They're looking into it.

eschoenmakers
New Member
8 0 0

Working again with me!

PunkOuter
Tourist
9 0 3

Confirmed - it is back up and working for us again. Cheers!

candelacasapach
Visitor
1 0 0

When shoppers try to checkout a cart they are redirected to the home page. This happening accross all devices.

 

How can I fix this?

smugmonkey
New Member
6 0 0

https://www.shopifystatus.com/incidents

 

They're looking into it.

Punchyclothing
Visitor
1 0 0

I just tried to direct my very first customer to buy on my page and this happened I thought it was me. Glad it’s not but how annoying I need to test my page out ha 🤦🏽‍♀️

sundiaries
Tourist
3 0 3

Hi there,

 

My checkout button is currently not working when someone adds something to the cart. It is just redirecting back to the landing/home page. Can someone please help with this?

 

Thanks!

smugmonkey
New Member
6 0 0

It's not just you, it's affected many many stores over the past hour.  Hoping its fixed asap 😕

sundiaries
Tourist
3 0 3

oh! how annoying. thanks for letting me know

 

SalonAsko
Tourist
6 0 3

Seems to be working now! At least i could log in and make a purchase!

AskoSa
KAillustration
Shopify Partner
16 0 3

Mine is doing that too and looking at other questions on here its happening to lots of people. Shopify must have to look at it

sundiaries
Tourist
3 0 3

oh! how annoying. thanks for letting me know

SalonAsko
Tourist
6 0 3

Same problem here! Shopify need to fix this ASAP!!

AskoSa
Suzanne_Evans
Excursionist
14 0 2

Same here!  They appear to have taken down support also as I can't even get to discus with anyone so helpful

 

smugmonkey
New Member
6 0 0

https://www.shopifystatus.com/incidents

 

They're looking into it.

WCFOODSUPPLY
Tourist
4 0 1

Having the same issue right now... and we're about to launch 😱

MotoWear
Visitor
2 0 1

same here. started today at 13:00 athens time

WCFOODSUPPLY
Tourist
4 0 1
lan145183
Shopify Partner
2 0 0

Whether it is shopping cart settlement or product purchase page, after clicking the checkout button, it will jump to the home page, and the checkout process cannot be performed normally. I don't know what the problem is.

lan145183_0-1692010575979.png

 

smugmonkey
New Member
6 0 0

There is other posts here with the same issue, out website included.  Checkout just bounces back to the home page.  I am hoping Shopify will fix this?  Not sure if we need to do anything but wait 😕 

Sam_Mac
Excursionist
13 0 4

It's not just you, dozens of people are talking about it in fb groups. Shopify broke our stores.

soulandscents
Visitor
1 0 1

Hello, 

The Buy Now button on clicking is taking me back to the home page instead of Cart / checkout page.

Pls help what to do

LewisHogg
Tourist
4 0 12

Hi, is anyone else getting an issue where you go to check out and you get redirected to the home page again? Checked a few other stores I know using shopify and some of those are doing it too!

SpirosPtr
Visitor
2 0 1

Yes, same problem on 2 stores 

RobbieSteeda
Tourist
7 0 11

Yes both my shops are suffering from this problem at the moment

mauro85
Visitor
1 0 0

Same problem...

Christopher_Wi2
New Member
5 0 0

I've noticed that happening today as well.

There's a checkout update due to roll out tomorrow. So I'm assuming it's something to do with that. Hopefully its fixed soon! 

Key-Library
Tourist
22 0 2

All my customers can't login to their accounts either. I've tried and it doesn't work. Major inconvenience! Mondays are always crazy busy!

med_djelaili
Shopify Partner
5 0 0

We're facing the same problem, on all stores not only few stores 

paodlf
Tourist
8 0 4

Same. Anyone discovered a solution yet?

DD399
Visitor
1 0 0

same issue!!!

SECO
Visitor
2 0 1

We have six stores with the same issue. We are currently losing 10-30 orders per hour. This is a massive issue and extremely expensive.

 

In our findings it is possible for certain visitors to reach checkout (maybe every 10 visitor). We have not found any reasons why this might be the cause, but we did notice issues already yesterday. Largest part of the issues has been the last hour.

SpirosPtr
Visitor
2 0 1

Exactly, the marketing spends are huge and this is a major issue. last hour can't checkout at all.

Sunwardbound
Visitor
1 0 0

this is happening on my store as well! Please keep us updated @Shopify when this bug is fixed! 

Key-Library
Tourist
22 0 2
sanawar_shahzad
Visitor
1 0 0

yes same problem

Amitastic
Shopify Partner
1 0 0

Same problem with our shopify store gogirgit.com

LewisHogg
Tourist
4 0 12

Hi, been in touch with shopify they have advised it should be fixed now!

AndersC
Tourist
5 0 1

Hey, the checkout Button on my cart page https://nicolaibergmann.dk/ is not working. It is just refreshing the page. I tested it with two Computers (with Chrome, Safari and Firefox on each). Each times I tested it as well in incognito mode. Same on my iPhone with Safari. 

Can you please provide me a solution for this?

MartinWood
Shopify Partner
2 0 2

We have a similar issue with existing customers logging in to our site.

Anyone else got the same?

LewisHogg
Tourist
4 0 12

Hi, Yes I am getting this with out store too, we've had customers calling and when we try it ourselves we also get the same! Ive looked at a couple of other shopify stores and they seem to be doing it too! Hopefully we get an answer soon.

paodlf
Tourist
8 0 4

Same problem. Searching for a solution.

Fatio
Tourist
5 0 2

Hello,

Link: www.fatio.ae

 

The checkout button in my cart page is leading back to the homepage. There are no changes made to the cart page code or design.

Please help me identify the issue.

 

Thanks

ZestardTech
Shopify Expert
5300 950 1261

Hello there,

 

Now is working fine check.

Want to modify or develop new app, Hire us.
If helpful then please Like and Accept Solution .
Email: support@zestard.com
Shopify Apps URL :- https://apps.shopify.com/partners/zestard-technologies
Custom Modifications Into Shopify Theme | Shopify Private App | SEO & Digital Marketing
Fatio
Tourist
5 0 2

Hello,

 Yes, it is working now. Is there any way to find what happened?

ZestardTech
Shopify Expert
5300 950 1261

Hello @Fatio 


It was issue from shopify side.

 

 

Want to modify or develop new app, Hire us.
If helpful then please Like and Accept Solution .
Email: support@zestard.com
Shopify Apps URL :- https://apps.shopify.com/partners/zestard-technologies
Custom Modifications Into Shopify Theme | Shopify Private App | SEO & Digital Marketing
cbaski
Visitor
1 0 0

Hello, 

 

Our customers are currently experiencing an issue with the website's payment page. When they click "Pay," the website redirects them to the homepage. What could be the cause of this problem?

 
Thanks,