Customers paying for shipping

[Bountystore]

Hi, we are a clothing retailer that ships internationally. Sometimes when we send orders they get RTS due to the customer not paying customs fees in time etc. We always re-send the orders to them but find we are losing that money as we then cover the cost of the re-shipment ourselves. Is there any way to add a feature so that a customer can pay for the re-shipment, without having to refund the order and ask them to re-purchase the whole thing again?

It's not a one-size-fits-all cost, as it costs a lot less to ship things nationally than to the other side of the world!

Thanks in advance for any suggestions, and let us know if you need more detail/ need it explaining better 🙂

[Mirdas]

Choose the "DUTIES Paid by Sender" option while printing the shipping label.

This ensures the buyer doesn't pay duties upon delivery, as they are prepaid. You can include these costs in the shipping charges at checkout.