Customers wants refund immediately after purchase

[OussamaIK]

Hello, I have had this issue since weeks where a customer would place an order then 1 min later he contacts me wanting to cancel it because it’s an “accident”. It’s annoying when you see shopify payout has planned a new payment with that money and now you have to refund it

[PaulMartin]

I don't know if the chargeback is a fraud, but if it is, you can check out this guide here to prevent that: A Guide to Prevent Fraudulent Chargebacks with Shopify Payments [2FA] : r/shopify (reddit.com)

With regards to that customer, I don't know if it is possible to block them.

[OussamaIK]

Can I for example add that refunds on accidental orders aren’t accepted in the checkout page and refund policy to avoid this problem?

[PaulMartin]

You'll have to look into how Shopify wants their customer to be treated. If it says that you, as a merchant, is able to do that, then yes, you can definitely put that in your checkout page (if you're on Shopify Plus), cart page, cart sidebar, and in the refund policy.