Dawn These | add to cart button not working

[GarnetGems]

Greetings,

We've been having some issues with adding content to the cart for Shopify on my Dawn page. please assist as we just re-did the website in full and some of our customers are already inquiring about products.

What can be done about this?

[Maz]

Hi @GarnetGems!

Thanks for reaching out! I can definitely appreciate it would be frustrating for you and your customers to experience this, not to worry I am here to help in any way I can.

You had mentioned that you had made some changes to your website, can you explain that in a little more detail? Have you added any new apps that may affect the checkout experience or cart? Sometimes, when new apps are added especially pertaining to the above they can have an effect on how the checkout or adding to cart functionality works.

I would recommend checking if you are experiencing the same issue on a preview on a different theme - let me know. As @Sweet_Savior_3 mentioned, it would be great if you could share the store URL so that we can have a closer look and test it out for you! 

Looking forward to hearing back from you soon! 

[GarnetGems]

http://kosmikcollections.com

[GarnetGems]

Greetings, store url is kosmikcollections.com.
No app was installed during the makeover process however we completely
transitioned from Brooklyn to dawn and made a few Tweeks here and there as
this is a completely different theme build.

[Maz]

Hey @GarnetGems!

Thanks for providing me with that extra information, it is such a great help!

I have tested out your store today, and I was able to add some items to your cart and bring them to check out. Can you tell me if you're still experiencing this issue?


In any case, if you are still having a problem adding items to the cart, could you kindly try testing this on a preview of a different theme and let me know how that goes? We can then narrow down this issue further and determine if it is an issue with the theme or something else. Also, it would be great if you could tell me if any changes were made to the themes code too.

Hoping to hear back from you soon!

[GarnetGems]

Hello Maz,

I decided to change the theme entirely to Craft. Dawn has way to many issues, a beautiful theme nonetheless, just not worth the headache.

Craft seems to be holding its own quite well.