Delayed Payment Capture by Onerway

[Phefy]

Hi, I have intergrated Onerway as a payment gateway for my store and activated it. However, when  I test it out, I'm not able to checkout because it just says Payment Pending, and then later changes to Payment Expired without capturing the payment. I would to know why it takes so long to capture payments and then ultimately ends up failing, and if there are any solutions to this.

Thanks for your help.

[Bundler-Manuel]

@Phefy  Hey there, it seems to me like your best option in such a situation is just to reach out to their support team directly and get more information on it. If they are unresponsive or can’t really point out the issue, I think it would just be best to change your payment gateway provider.

[Promer]

Hi @Phefy 

It sounds like Onerway might be set up for delayed capture (where funds are authorized but not immediately collected), which could explain the wait, but the expiration suggests a hiccup in their system or your setup. Double-check your Onerway dashboard to ensure capture settings are configured for instant processing rather than a delay, and confirm your Shopify payment settings (Settings > Payments) match up.

Test with a small transaction and watch for error logs in Onerway. If it’s still failing, reach out to their support with your store details and transaction IDs to pinpoint if it’s a timeout or integration glitch